Before the receiver can receive the message, the symbols in it must be translated into a form that can be understood by him by using his skills, attitudes, knowledge, and socio-cultural system. One following the line of authority and is the formal channel, the other is the informal one which is used for personal or social form of messages. In an organization two types of channels are available. It is selected by the source depending on the purpose of the message. The channel is the medium through which the message travels. This message is affected by the codes or group of symbols that we use to transfer it. The meaning of the words is not in the words but how we interpret them. Words mean different things to different people. Timing is very crucial for proper action and reaction for the communication to be effective.Īge, education, cultural backgrounds are the three variables that influence the language a person uses and the definitions he gives to words. Under such situations as emotional extremes, the receiver is bound to disregards his objectivity and rational thinking. The same message received when he is upset is going to be interpreted differently when he is more stable mental condition.
How he feels at the time when the information is put in his hands will influence how he will interpret it. The receiver is a human being, influenced by emotions. Receivers also project their interest and expectations into the communication as they decode it. We see and hear based on our needs, motivation, experience, background, and other personal characteristics. Selective perception refers to what we want to see and hear. From the receiver’s side, he too may filter it to suit his needs and purpose before he passes on to the next stage or person for receiving the information. Higher the number of stages through which the information travels increases the degree of distortion and colouring to the text of the information.Īt first the sender or the communicator may manipulate the information, deliberately, so that the receiver responds to it favorably. This phenomenon is least and with vertically integrated organizations it is highest. There are various factors responsible for distortion in the communication both at the communicator and receiver end.įiltering is a deliberate purposeful activity, which takes place at both the ends of communication. Perfect communication is a dream of every communicator but it is seldom that 100% correct, perfect and effective communication be done. Barriers in smooth & effective communication. If we take care of such factors than chances are that we gradually develop the habit of good communication. There are a number of factors, which affect the quality of communication. “What we say and want to say” is the measure of good or bad communication. Adsorption begins at the origin of communication and distortion in between. It has an inherent property of adsorption and distortion. Despite its usefulness it is also one of the problem areas for and between people and organizations. Though it is used universally to express and to understand still there are numerous obstacles for smooth and perfect communication.Įxpert communicators are amongst the most successful professionals. This is no doubt one of the most fascinating things known to us. It helps the organizations to set goals and helps to achieve them. It brings people together and makes them understand each other. Communication is the backbone of business activities.
Those who take care of this point tend to deliver effective and purposeful communication. The checkpoint of communication-effectiveness-measurement is “Communication sent is not communication received”. The sub-division of the communication process is the accurate listening and effective listening, communication and miscommunication. The factors that affect the communication are the assumptions and presumptions of both the speaker/audience and writer/target. The effectiveness of the communication is measured from the feedback.
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